Ascend Capital Hub is committed to making our website and loan matching service accessible to every user, regardless of ability. This page covers the standards we work toward, the steps we've taken, and how to reach us if something isn't working for you.
We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). Those guidelines rest on four core principles:
We run periodic accessibility audits and keep evaluating the platform against these standards as the site evolves.
A few things we've built in to support different needs and browsing preferences:
We aim for WCAG 2.1 AA across every page, but a few areas aren't fully there yet. Here's what we're actively working on:
Help us find what we've missed: if you hit a barrier that isn't listed here, let us know — your feedback shapes what we fix next.
Our platform has been tested against, and is designed to work with, the following:
We recommend the latest version of Chrome, Firefox, Safari, or Edge for the best experience. If something doesn't work with a specific technology, please tell us — we'll look into it.
We want to hear from you. If you run into difficulty accessing content, completing a request, or navigating the site, reach out directly — we aim to respond within two business days with a fix or an accessible alternative wherever we can.
Important disclosures: Ascend Capital Hub is not a lender, does not make credit decisions, and cannot guarantee approval, loan amount, rates, or terms. We are a lead generator and may share application information with participating lenders and service providers; we may be compensated by lenders for this service. We do not charge an application fee. Loans are not available in all states, and amounts and terms vary by state and lender. Short-term loans are not a long-term financial solution. Review the Privacy Policy and Terms & Conditions before submitting.